Terms & Conditions

These terms and conditions shall apply to all contracts entered into between Onboard Sportswear Ltd and its customers. Onboard Sportswear agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer.

Unless otherwise agreed, payment for the goods/products ordered by the customer shall be made when placing an order and if payment has not been made by the last day of month following delivery then interest shall accrue there on at the rate of 8% per annum from the date of invoice.

Title or ownership of the goods supplied by Onboard Sportswear to the customer shall not pass to the customer until full payment has been received. Full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied. 

Exchanges

We are happy to exchange non-customised clothing that has not been used, worn, laundered and has its original tags attached within 14 days of purchase (Excluding Outlet Store Products, These are non Refundable and cannot be exchanged) However, shipping fees are the responsibility of the customer. We do not accept returns or exchanges on customised clothing.

Defective Product Returns 

Defective goods/products can be returned within 14 days of purchase for either a store credit or full refund. Onboard Sportswear will cover the shipping fees. 

Refunds

All refunds will be made in the same tender as the original order.  Refunds on credit card orders will be made to the same credit card.  Refunds will be issued within 14 business days of the time we receive the goods.  

Bulk Order Refunds

All refunds will be made in the same tender as the original order.  Refunds on credit card orders will be made to the same credit card.  Refunds will be issued within 60 business days of the time we receive the goods. 

Full Custom Design Disclosure

All designs created by Onboard Sportswear are the property of Onboard Sportswear Ltd. Customers who pay a Design Fee for a unique Custom Design have the right to reprint the exact design without any additional costs but the design remains the sole property of Onboard Sportswear. Any graphical assets (including but not limited to logos, artwork, and slogans) provided from the customer, are considered the customer's property and all responsibility for copyright and trademarks of such provided assets, are the responsibility of the customer.