Please send all logos in vector format required for your order to design@onboardsportswear.com

Absolutely, getting creative is what we do best and we love a Bespoke Project. Please see our 'Bespoke Custom Design' page under 'Services' from the main menu for further information.

Yes! Your order will not move to production until you have reviewed and approved the artwork. This ensures you are completely satisfied with the design before we begin manufacturing.

Yes! All customised clothing must be approved, regardless of the level of customisation. The only products that do not require approval are those that we do not offer customisation on.

Yes! After you make a purchase, simply email your logos to design@onboardsportswear.com and our design team will then create your artwork and send it to you for approval before your order moves into production.

All our products are custom made to your requirements and take 15-20 business days* for production and delivery from the point of artwork approval. On occasions our lead times can be slightly longer but you will be notified of this in advance.

Yes! You can add as many logos as you require within the cost of our products.

We use the very best Ultra Lightweight Performance Fabrics available across all our products. We manufacturer our own Silky Smooth material using breathable technology and premium Inks for printing.

Sublimation printing is a modern printing process where the actual design, logos and text is printed directly into the silky material of our products. Our shirts and jackets will leave no irritation to your skin from backing papers or 'cracking' of prints that is common with more traditional printing processes, such as heat press and embroidery.

We use the best ink available for printing (Epson) allowing the shirt design to stay colour rich and vibrant after many washes with next to no fading of the product. Every shirt is handmade with strict attention to detail to the stitching and construction of the product.

We ship our products worldwide and shipping to your country will be calculated at Checkout!

The fonts listed on our website are the only options available for online orders. However, if you’re placing a team order offline with our sales team, you can request a different font.

For custom font requests on team orders, please contact our sales team at support@onboardsportswear.com to discuss your options.

Unfortunately, we do not offer payment plans on bulk orders. However, if you’re placing an order online, you can spread the cost using one of our payment providers, Klarna. Simply select Klarna at checkout to explore your payment options.

To find your perfect fit, please check out our size chart here: [Insert Link]. Be sure to follow the measuring guides displayed to ensure the best fit for your order.

The colours listed online are the only options available for that product when ordering through our website. However, you can contact our support team via the Contact Us page to request a different colour for a small additional charge.

Alternatively, you can explore multiple color options using our Virtual Design Room, where you can customise designs to match your style!

For any special requests, feel free to reach out to our team.

No, our jerseys are made from high-quality materials designed to maintain their shape and performance. If you follow the wash instructions located on the reverse of the size tag, you will experience no shrinking with our custom jerseys.For best results, always follow the care guidelines provided.

Unfortunately, we cannot create an exact copy of another company’s design. However, if requested, we can work with you to create our own version of the design while maintaining a unique and high-quality look.

For bespoke design inquiries, feel free to reach out to our team!

For custom font requests on team orders, please contact our sales team at support@onboardsportswear.com to discuss your options.

Yes! We can recreate your logo for a fee of £50.00. However, please note that the recreated logo can only be used on Onboard Sportswear products. We do not provide the file for use elsewhere.

Also some logos can be easily corrected and will not warrant a charge, please contact our team for further details.

Promo codes terms and conditions change all the time and the rules to be followed or what the codes cover is listed in the promos at the time. Standard terms are online use only, only available on our customer clothing and not partners clothing and cannot be used with any other discounts that we offer.

Yes, delivery times may vary depending on how busy we are. The most up-to-date delivery times will always be displayed: At the top of our website in an announcement banner and on the artwork approvals you receive after placing a order. Please check these updates before placing your order. If you have any further questions, feel free to contact our team!

You can modify or cancel your order before your artwork is approved. However, once you have approved the artwork, no changes or cancellations can be made.

Please review your artwork carefully before approving to ensure everything is correct. If you need any modifications, make sure to request them before approval.

For any questions, feel free to reach out to our team!

You can reach us via email at:

General inquiries: support@onboardsportswear.com
USA inquiries: sales@onboardsportswear.us

Please note that we receive a high volume of sponsorship requests, and while we appreciate every inquiry, we may not be able to respond to all of them. If you don’t hear back, please know that we still truly appreciate your interest in working with us.

For collaboration requests, feel free to use the same email addresses above.

We’re always on the lookout for passionate and talented individuals to join our team! If you’re interested in working with us, send your CV to careers@onboardsportswear.com and tell us:

Why we should hire you
What skills and value you bring to the team
What makes you stand out—make it exciting, we love personality!

We can’t wait to hear from you!

If your order is under €150 and you’re based in Europe, you shouldn’t have to pay any tax—we cover this for you! However, if your order is for more than €150 then customs duties will apply, as these are the regulations for Europe and will be the responsibility of the customer.

Please note:
Taxes on orders under €150 are covered by us
Customs duties vary by country and are determined by local customs authorities
We have no control over these charges, so we recommend checking with your country’s customs office for the latest regulations
Taxes on orders over €150 are not covered by us and are the responsibility of the customer.
If you have any questions, feel free to reach out to our team!

During busy periods, it may take us a little longer to send out artwork approvals, so we appreciate your patience. However, if you haven’t received your artwork within 72 hours, we recommend emailing us to check on the status of your order.

Contact us at support@onboardsportswear.com for assistance.

Thank you for your understanding—we’re working hard to get everything to you as quickly as possible!

We’re happy to work with you to create your ideal design, but to ensure a smooth process, please keep the following in mind:

Come with a clear idea of what you’re looking for before submitting your request.
Revisions are limited, so please review your artwork carefully.
Changes to the base design will incur an additional charge.
Image size adjustments may be possible, but larger logos (especially for U.S. customers) are a common request—please specify your preference upfront.

For any questions, feel free to reach out to our team!